Refund Policy
Though we hope you will never need a refund, we like to be realistic and practical. We understand the value of your hard-earned money. So, in exceptional cases, we do offer a refund. We request you review our Refund Policy, as stated below, before making a payment. When you make the payment, whether in full or in part, you acknowledge that you have read and understood and agree with the terms of our Refund Policy.
1. Order Cancellation
a. For non-priority orders: If you cancel an order within 24 hours of the receipt of the payment by us, 90% of your payment will be reimbursed. We retain the remaining 10% to cover our bank and transaction fees. If you cancel within 24–48 hours, 50% of the payment will be reimbursed. This is because by that time, your manuscript will already be allocated to an editor/writer/reviewer, and they will have already started working on it. Hence, to be fair, we would still need to reimburse them for their efforts. For any cancellation after 48 hours, no refund request will be entertained.
b. For priority orders: For these orders, the document is processed and allocated almost immediately after the receipt of the payment. Hence, if you can cancel your order within 2 hours of the receipt of the payment, 90% of your payment will be reimbursed. If you cancel within 2–24 hours of the payment, only 50% of your payment will be reimbursed. For any cancellation after 24 hours, no refund request will be entertained.
2. Paper/Thesis Rejected
a. In the highly unlikely scenario of rejection of your work due to language issues, we will offer one round of free-of-cost rework, but no refund request will be entertained.
b. Please note that if the document sent to us for rework carries any additional edits not done by us, the rework might incur additional costs. For details, please refer to our Payment Policy.
3. Order Delay
a. In case the order delivery is delayed, 0–30% of the payment will be refunded on the day of order delivery.
b. Here, the cause of the delay will be evaluated and factored in before any refund is issued.
c. For instance, if the delay was entirely from our side, 30% of the amount will be refunded.
d. However, if the delay occurred due to any delays in complete and accurate inputs warranted from your side, no refund might be issued.
e. In cases where both the client and DocEmend are at fault, a 15% refund will be issued.
f. Hence, under the umbrella of Order Delay, a refund is not guaranteed, and the refund amount (if any) will be determined on a case-by-case basis.
4. Payment Done by Accident/Excess Payment is Done
a. In case payment is made by accident and you do not want to place an order with us, the refund will be issued as per Clause 1 of our Refund Policy.
b. In case an excess payment is made, 100% of the excess amount will be refunded, no questions asked.
Note 1: This Refund Policy pertains to DocEmend only. DocEmend reserves the right to alter this policy at any time, without any intimation to anyone. The new Refund Policy will be applicable to new orders only. The ongoing orders will be worked upon as per the outdated policy until order completion.
Note 2: For all the scenarios described above, we may require a transaction ID and/or bank statement (for a specific period) depending on your specific case. This information is required to verify your eligibility for a refund. Please note that we store the requested information only until we receive a confirmation of the receipt of the refund.
Note 3: In case of any discrepancy post-refund, we might ask for a bank statement after the issuance of the refund to confirm if the issued refund has been received. Please note that we store the requested information only until we receive a confirmation of the receipt of the refund.